Returns, Exchanges, and Refunds FAQ

FUN FACT - When the bank asks you, "What is your return policy?", they DO NOT like it when you answer with "Peace, Love, Unity, Respect."

RETURNS, EXCHANGES, & REFUNDS FAQ

Why we updated out return policy as of December 2024.

Since the beginning, we have always tried to run a fair company and put the needs of our customers first. We sold only the festival threads that our rave family specifically asked us to create. Today, we sell thousands of different types of rave outfits, music festival clothing, and camping festival accessories. We are incredibly grateful to our customers for believing in us and helping Festival Drip grow, but because we now sell such a wide variety of different products, certain items can and must have different return and exchange terms than others. And we want to make this as easy to understand as possible. 

We know it’s not easy shopping online for clothes, rave outfits especially. We also know that sometimes shit happens and you’re not always able to return your order in perfect condition. Because of that, and in the interest of being fair to our stylish customers who have supported us from the very beginning, we’ve made a few changes to our return policy in hopes that it will make your shopping experience at Festival Drip more enjoyable and allow you to buy with confidence. 

UPDATED RETURNS, EXCHANGES, & REFUNDS FAQ

Please keep in mind that we recently made some changes to the way we handle returns and refunds. That's why we made this handy guide to make it easier to understand.

FESTIVAL DRIP'S 30-DAY HASSLE-FREE RETURN POLICY  

Take some times to take your new rave outfit for a test drive!

• - Most items can be returned or exchanged for a different size/color for up to 30 days.
• - We start counting from the date your tracking number says your order was delivered to your house.  
• - We typically receive returned items 3-4 days after they are picked up. As soon as we receive your returned item, we will begin processing your refund or exchange.
• - On average, you can expect to receive your refund in about 5 business days, but in extremely rare or busy cases it may take up to 10 days. If it's been longer than 10 days and you haven't received your refund, check your inbox for an email from Support@festivaldripofficial.com. 
• - Refunds are now only processed in store credit for Festivaldripofficial.com. By issuing customer's refunds in store credit allows us to now accept returns and full refunds for a much larger variety of items that we were previously due to state and federal regulations. 
• - Please note that items that are returned in any condition that may be damaged, worn, or visibly used will have the value of the damage deducted from the refund credit before it is processed. 
• - If you returned an item and are waiting for an exchange to another size, color or style, you will receive a new notification as soon as the exchange is processed and the replacement is shipped out.
• - If you urgently need your exchange order for an upcoming event, we recommend placing a new order for the item you need immediately, even if you are still waiting for the return to process. As soon as we receive your return, we will process the refund for your exchanged item. 

NON-RETURNABLE ITEMS

Even with our updated list of approved returnable items, there are still several types of products that we legally cannot accept as returns, including:

• Gift Cards
• Perishables, such as food
• Digital Products
• Undergarments or Lingerie
• Local laws still prevent us from accepting returns for pretty much anything that may have come into contact with your junk.

Note that for returns we receive that are visibly damaged or basically unusable we will deduct the amount of lost value from your store credit. 

IT DOESN'T FIT! HOW CAN I EXCHANGE FOR A DIFFERENT SIZE?

Start your size exchange the same way you would for a returned item, then email us at Support@festivaldripofficial.com with your requested size exchange. 

Unless specifically requested by the customer, all size exchanges will be shipped via USPS First Class within the U.S. or economy international shipping if outside the U.S. Depending on your specific return, we may request an additional fee for shipping size exchanges that will not exceed $5.99. Customers should factor this into their plans if items are needed by or before a specific date. 

DAMAGED ORDERS & DEFECTIVE ORDERS

In the rare case that the order you receive is damaged or defective, do not take it out of its packaging. Contact us at Support@festivaldripofficial.com immediately and we will replace your damaged item at no charge. 

Upon request, we will ship replacements and exchanges item back to customers using any express shipping methods only if the request is made before the replacement item is processed for fulfillment and will be otherwise sent via Standard Shipping. Buyer is responsible for the additional costs of the new shipping method and will be asked to pay for said shipping outside of the marketplace where it was purchased using any of our payment accounts, at their own discretion. Once we confirm payment for express shipping, your replacement will be processed accordingly. 

HOW MUCH WILL MY REFUND BE?

We do not charge restocking fees. A refund in the form of store credit will be issued for the full price paid by the customer at the time of sale, minus a small shipping fee not to exceed $5.99. Search your email for the original invoice to determine how much your refund will be.  

HOW DO I RECEIVE MY REFUND?

As soon as your refund is processed, you will receive an email notifying you that store credit has been applied to your account. You may log in and immediately use your refund credit toward your next purchase. Store credit is as good as cash and can be used to purchase any item or pay for shipping on your next order.

I NEED MY NEW ITEM AS SOON AS POSSIBLE FOR AN UPCOMING EVENT! 

The fastest way to get what you want is to reorder with us online, then return the unused / unworn item with tags still attached for a refund, less the shipping and restock fees.

WAIT! I WANT TO CANCEL MY ORDER!

The moment an order is placed, it is sent to our production team and we start working on your order. This is why we are unable to accept cancelations once an order has been processed. That being said, there is a very small window after immediately after you place your order that we might still be able to cancel it for a full refund. It doesn't hurt to ask, but keep in mind that we work fast and once an item is created uniquely for you we are unable to cancel the order.

CAN I RETURN AN ITEM ON SALE?

Most sale items are eligible for returns. You’ll be refunded the amount you paid for the item. 

When a sale or clearance item is NOT eligible for refunds, it will be clearly labeled as such in the product description.

For any questions not covered here don't hesitate to message us at Support@festivaldripofficial.com