This Payment FAQ outlines the accepted payment methods, billing procedures, and related terms for purchases made on Festival Drip (www.festivaldripofficial.com). By placing an order on this website, you agree to comply with the terms and conditions set forth below in this Payment Policy.

1. Accepted Payment Methods

     A.) For Orders Placed on This Website 

We currently accept the following forms of payment for your convenience:

Credit/Debit Cards:

We accept major credit and debit cards, including Visa, Mastercard, American Express, Dinner's Club, and Discover. All credit/debit card transactions are processed securely through our payment gateway. In addition to the payment terms and conditions set forth by your debit or credit card issuer and/or bank, your payment must comply with the terms set forth in this payment policy listed below.

PayPal:

You can choose to pay using your PayPal account. This allows for a secure and convenient checkout process. PayPal transactions are subject to all payment terms and conditions set forth by PayPal, in addition to the payment terms set forth in the payment policy below.

Apple Pay

Pay using any payment method added to your Apple Pay account. Apple Pay transactions are subject to all payment terms and conditions set forth by Apple, in addition to the payment terms set forth in the payment policy below.

Google Pay: 

Pay using any payment method uploaded to your Google Pay account. All Google Pay transactions are subject to all payment terms and conditions set forth by Google, in addition to the payment terms set forth in the payment policy below.

Amazon Pay:

Pay using the payment method and billing address you have saved to your Amazon account. (You'll still need to enter your shipping address, though). Customers who pay for their order using Amazon Pay are subject to all of the same terms and conditions set forth by Amazon when using your Amazon account, in addition to all of the terms listed in this payment policy below. 

     B.) Bank Statement

Your bank statement will show your transaction as "FESTIVAL DRIP". You will be billed only for the exact amount listed as "TOTAL" on the checkout payment page. The statement line item will include our contact number (260-337-8377) in case you have any questions about your order or payment. 

 

     C.) Accepted Payment Methods For Orders Placed In-Person (Point of Sale Vending)

We accept the following payment methods for face-to-face transactions, such as orders placed during vending events, merch booth purchases, and pop-up shops.

Point-of-Sale (POS)

POS purchases are made using a debit or credit card and a mobile card reader. This may include chip or mag strip (swipe) type transactions. All POS purchases are subject to the same acceptance terms and conditions as Credit/Debit Cards [Section 1.A-1] listed above, including the terms outlined within this Payment Policy. All customers who complete a purchase using a POS-style transaction will be required to sign a merchant copy of their receipt, including the order date and total amount of the purchase. 

Zelle Pay

We accept Zelle as a payment method during live event vending for in-person transactions. All Zelle payments for orders placed with Festival Drip must go to:

Sales@Festivaldripofficial.com

About Zelle Pay:

Zell is a free, fast, and easy to use service offered by most banks. You can sign up and send money directly through your bank's mobile banking app. Ask your bank if they offer Zelle Pay.

Cash App

We accept Cash App as a payment method for in-person transactions. All Cash App payments made for in-person Festival Drip orders must be sent to the official Festival Drip Cash App account:

$FestDrip

About Cash App: 

Cash App is a convenient way of shopping, paying friends, and investing. Get $10 when you open a new Cash App account through this promotional link & enter code 61W7Z41 at sign up.

Venmo

We accept Venmo as a payment method for in-person transactions. All Venmo payments made for in-person Festival Drip orders must be sent to the official Festival Drip Venmo account:

@FestDrip

 

2. Currency

     A.) Default Currency

All prices listed on www.festivaldripofficial.com are in listed in USD (United States Dollar) by default.

     B.) Currency Selection Tool

Shoppers who would like to pay for their order using a currency other than USD are encouraged to do so by using the Currency Selection Tool located on the upper right side header that appears on every page throughout this website. The Currency Selection Tool uses anonymous Geolocation technology to automatically select the type of currency that is most appropriate to your country and region. Customers may change their default currency by clicking the currency symbol located in the upper right header, scrolling through the list of currency codes, and selecting the type of currency that will be used to pay for your order. 

     C.) VPN & Anonymous Browsing

Please note that access this website using a VPN or Private/Anonymous browser may prevent the website from selecting the correct currency or change the currency code after loading a new page. For the best experience, we recommend disabling any VPNs or other technology that may interfere with Geolocation assistance while browsing this website.

     D.) Updated Prices

Please note that product prices site wide will automatically be updated after a new default currency code is selected. 

      E.) Transactions Using Currency Other Than USD (United States Dollar)

It is the customers sole responsibility to make sure the correct currency is selected prior to completing payment. 

Please note that, for your security, payments made using currency other than USD may be subject to a brief hold while the payment is processed. This is done to prevent fraudulent activity and to protect our customers. 

      F.) Limitations of Currencies

Although we offer a wide variety of currency payment options, current financial and technological restrictions prevent us from accepting all types of currency as payment. If your prefered currency is not listed in the Currency Selection Tool, we recommend contacting us to arrange an alternate form of payment for your order. 

      G.) Security & Payment Holds

All customers are subject to the same automated security conditions when making a payment. Customers with orders that are placed on hold after payment will receive an email informing them their order is on hold and, if applicable, any actions they can take to remove the hold on their order and so that it may be fulfilled and shipped. Automated payment holds, while rare, will typically only last 1-2 days and will automatically correct themselves as long as the order payment amount was authorized and captured at the time of payment. Please consider the possibility of a slight delay in fulfillment before placing your order. 

       H.) Declined Payments 

If you received an email informing you that your order was placed on hold for longer than 3 days, or if you received an email informing you that your payment was declined, please contact Sales@festivaldripofficial or 260-337-8377 at your soonest convenience to complete payment for your order. 

      I.) Order Price Reservations

For your convenience, all orders that are not successfully completed for any reason during checkout will be held in reserve for a period no longer than 7 days from the time the first payment attempt was made. When an order is held in reserve, the total price is frozen and will not change for the length of time it is reserved. Any coupons, discounta, or sale prices applied to products in your order at the time it was reserved will still be active for a period of 7 days, even if the sale ends, coupon expires, or product prices increase, your order total will not be changed. This gives customers plenty of time to resolve payment issues and complete their order without penalty. 

Customers who are ready to complete payment on a price-locked order held in reserve should contact Sales@festivaldripofficial.com or 260-337-8377 if they do not automatically see their original order prices on the shipping cart page.

3. Payment Processing

 * Payment is collected at the time of order placement. Your order will be processed once payment has been successfully authorized and captured. 

 * In the event of a payment failure, your order will not be confirmed or shipped until payment is successfully processed. We may contact you to resolve any payment issues. 

4. Payment Security

We take the security of your payment information seriously. All transactions are encrypted and processed through secure servers. We do not store your full credit card details on our servers after the transaction is complete. We comply with all applicable data protection and privacy laws to ensure your information is safe.

5. Pricing and Taxes

 * All prices are subject to change without prior notice. However, the price you see at the time of checkout will be the final price charged for your order.

 * Applicable sales tax will be added to your order total based on your shipping address and local tax regulations. This will be displayed clearly during the checkout process.

6. Order Cancellation

 * Orders can only be canceled before they have been sent to production. Order cancelations are not guaranteed. If more than 1 hour has passed since we received your cancelation request, it will be denied.  If you wish to cancel an order, please contact us immediately at Support@festivaldripofficial.com or for a faster response call or text your request with order number to 260-FEST-DRP (260-337-8377) 

 * If we already started making your orser, it cannot be canceled. In such cases, you may be able to return the item according to our Return Policy.

7. Refunds and Returns

Please refer to these policies for 

• Returns Policy
• Refunds Policy
• Exchanges Policy

These policies contain detailed information on our refund and return procedures, including eligibility, timeframes, and how to initiate a return.

8. Chargebacks and Disputes

In case of any payment disputes or chargebacks, we will work with you to resolve the issue in accordance with our policies and relevant consumer protection laws. 

Note that any customer suspected of filing a fraudulent chargeback will be held responsible for the full amount of the chargeback, plus eligible debt collection and legal fees. We are not responsible for any damage resulting from fraudulent customer chargebacks,  including debt collection, a decrease in the customer's FICO credit score, or similar acts. Additionally, customers suspected of filing fraudulent chargebacks may have all associated accounts suspended, receive a permanent ban preventing them from accessing the website. Customers who pay back outstanding fees will be considered eligible for placing new orders on a case-by-case basis. 

9. Mediation

By making a payment on this website, you agree to contact Festival Drip first for any payment-related discrepancies. Festival Drip has a long history of treating our customers fairly, and we will do our best to come to an arrangement that benefits the customer first. 

In the highly unlikely event that we are unable to reach a mutual agreement, you agree that all payment and order-related discrepancies between Strong and Stable LLC (DBA "Festival Drip") and our customers will be mediated by a 3rd party court in the state of New Mexico (Albuquerque Division). By making a payment on this website, Festival Drip and all customers agree to respect, honor, and abide by the verdict to be determined by a 3rd party mediator. You further agree that this 3rd party resolution will determine the resolution to all open, existing, or previous discrepancies that are payment or order-related up until that date and time. ["Payment and order-related" is defined as having an order number automatically generated after a customer makes a payment during checkout.] No further action, legal or otherwise, will be available to the customer at that juncture. 

For a speedy resolution to any payment or order-related discrepancies, please contact Sales@festivaldripofficial.com or text our 24/7 live chat phone number at 260-FEST-DRP (260-337-8377).

10. Changes to Payment Policy

We reserve the right to modify this Payment Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

11. Contact Us

If you have any questions or concerns regarding our Payment Policy, please contact us using your preferred contact method here. 

 

Other Festival Drip Policies

• No-Hassle Return & Exchange Policy
• Shipping Policy
• Refund Policy
• Payment Policy
• Privacy Policy
• Terms of Service
• Tax Transparency
• Cookies Policy
• GDPR Compliance Policy
• Legal Disclaimer

 

Other Helpful Resources

• Help Center
• Contact
• Size Guides
• Washing Instructions
• Commitment to Ethical Compliance
• Accessibility Statement
• Shipping FAQ